TPM LEADER

// Senior Technical Program Management Leader · Amazon India

Santanu Majumdar

TPM Leader @ Amazon · PMP®, SPC® · Bangalore

"14+ years turning ambiguity into execution, complexity into clarity, and strategy into shipped product — at global scale."

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14+

Years at Scale

~$30M

Revenue Impact

200+

Global Collaborators

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Amazon Advertising Trust · LinkedIn Observability · $5.7M Cost Savings · 70% MTTD Reduction · 53.5M Sessions · Citrix Global Strategy · AI/ML Platform Strategy · PMP Certified · AWS Community Builder Top 6% · Unblocked Newsletter · CoObserve Platform · DSA Compliance · Consumer Trust SRE · Amazon Advertising Trust · LinkedIn Observability · $5.7M Cost Savings · 70% MTTD Reduction · 53.5M Sessions · Citrix Global Strategy · AI/ML Platform Strategy · PMP Certified · AWS Community Builder Top 6% · Unblocked Newsletter ·

01 — About

I build high-performing TPM organizations and scalable engineering platforms, not just programs. Over 15 years across Amazon, LinkedIn, Citrix, Cisco, and Oracle, I’ve established a specific superpower: orchestrating org-wide strategic transformations and turning ambiguous, high-stakes problems into structured, multi-million dollar business outcomes.

I measure success by what scales. Whether it's driving $5M+ P&L strategies, launching foundational Generative AI platforms utilized by 10,000+ engineers, or mentoring the next generation of L5/L6 leaders—my focus is on architectural longevity and business ROI that outlasts my tenure.

I operate at the nexus of cloud architecture, AI integration, and executive business strategy. My signature is building programmatic infrastructure that C-suite leaders trust, engineers adopt natively, and global organizations scale upon.

Backed by deep expertise in cloud architectures and Generative AI strategy (Google Cloud Generative AI Leader, Claude Certified Architect, AWS AI Practitioner) — I bring structure without bureaucracy, and vision without vagueness.

Also building Unblocked — a newsletter for TPMs navigating leadership at scale.

02 — Experience

Career
Trajectory

Amazon India

Technical Program Management Leader
International FBA & Ads Trust

Jan 2025 — Present

Leader · Bangalore

→Strategy & Vision: Architected the AI/ML-first content moderation strategy for Amazon Ads Trust, transitioning Sherlock to machine-first pipelines at global scale.

→Portfolio Leadership: Led the International FBA Inbound portfolio (32 active programs, 10 EM stores), driving carrier onboarding and compliance alignment.

→AI Automation: Built ALFA on Amazon's AIM platform using MCP tools, reducing ticket investigation time by ~95%.

→Executive Alignment: Defined Kingpin OKRs across 3 major global programs; delivered MBRs/QBRs to SVP/VP leadership.

→Org P&L & Headcount: Owned TPM and SDE headcount allocation and budget envelope, driving resource planning directly with senior leadership.

→Mentorship at Scale: Mentored 10+ L5 & L6 TPMs across Amazon, delivering results through influence without authority across 6+ org boundaries.

SVP/VP Stakeholder Alignment

32 Active Programs

Budget & HC Ownership

10+ L5/L6 TPMs Mentored

~95% AI Resolution

LinkedIn India

Senior Technical Program Manager
Observability, Trust & Consumer Platforms

Nov 2021 — Jan 2025

Director-Level · Bangalore

→Enterprise Scale: Built LinkedIn's Observability Engineering platform from zero, covering 10,000+ engineers and 850+ services.

→Financial Impact: Drove $5.7M/year in log storage cost savings through rigorous optimization aligned with Finance and Infra VPs.

→Revenue Generation: Delivered $10M/year revenue impact via Mobile Web re-architecture (53.5M sessions, +23% YoY).

→Performance & Trust: Boosted Observability CSAT from 3.2 to 4.5, and spearheaded multi-year RBAC migration saving $249K annually.

→Regulatory Leadership: Led DSA compliance program for LinkedIn Lite, partnering with Legal, Privacy, and Engineering across 100+ stakeholders.

→TPM Org Growth: Mentored senior TPMs and ICs, led hiring loops, and championed the TPM community across APAC without direct reporting authority.

$5.7M Annual Savings

$10M Revenue Impact

CSAT 3.2 → 4.5

10,000+ Engineers

100+ Stakeholders

Citrix R&D India

Senior Technical Program Manager
Global IT Security & Infra Transformation

Jul 2020 — Nov 2021

Portfolio Leader · Bangalore

→Executive Funding: Secured $7M+ in executive funding for datacenter/network modernization; co-developed business cases with CIO and global VPs.

→Global OpEx Reduction: Orchestrated multi-region datacenter migrations delivering 50%+ reduction in infrastructure operating costs.

→Org-Wide Refresh: Led global refresh of 10,000+ endpoint devices across 6 concurrent programs, aligning 300+ stakeholders.

→Operating Model Transformation: Consolidated 40+ product platforms into a centrally governed IT operating model to enable portfolio-level visibility.

$7M+ Funding Secured

>50% Infra Cost Reduction

Zero Critical Incidents

10K+ Devices Refreshed

Brillio Technologies

Engineering Manager
ISV Business Operations & Platform Strategy

May 2019 — Jul 2020

EM · Bangalore

→P&L Leadership: Owned $5M+ annual revenue portfolio across 8 customer-facing platforms for Realtor.com and AWS, leading 85+ engineers.

→Business Growth: Delivered 15% YoY revenue growth for Realtor.com and 10% CSAT improvement for AWS.

→Executive Governance: Established portfolio-level governance, operating cadences, and KPI dashboards for executive reporting.

→People Management: Led hiring, appraisals, and performance management for 8 ISV teams, resulting in 15% increased retention.

$5M+ Revenue Portfolio

85+ Engineers

15% YoY Growth

Portfolio Governance

Y Media Labs (Code & Theory)

Technical Project Manager
LECET & TEKAGOGO

Nov 2018 — May 2019

TPM · Bangalore

→Led product development for two core applications from the ground up, partnering directly with CTO and CEO on vision and execution.

→Managed two Agile Scrum teams of 26 engineers, driving on-time delivery and a 15% boost in team productivity.

→Defined product strategy and roadmap with stakeholders — reducing project risks by 30% and improving delivery speed by 20%.

→Managed cross-functional collaboration across Design, PM, QA, Data Science, and Marketing teams.

26 Engineers Led

30% Risk Reduction

15% Productivity Gain

0→1 Product Build

Cisco Systems (via Genpact)

Engineering Manager
TAC, Apollo & TechZone

Jun 2015 — Nov 2018

EM · Bangalore

→Grew team from 6 to 22 engineers (+300%) across dev, QA, and support — maintained 0% attrition throughout tenure.

→Delivered TAC, Apollo, and TechZone programs achieving a 98% customer satisfaction rate.

→Hands-on coding, testing, and debugging of modern web apps — improving release timelines by 30%.

→Won Lean Six Sigma Global Contest (2016); Star Performer Q4 2017, Q3 2018, and Shining Star 2018.

→Established cohesive team culture aligned to core vision — 0% attrition and 25% productivity increase.

0% Attrition

98% CSAT

300% Team Growth

LSS Global Winner

Oracle – Cerner Corporation

Senior Software Engineer
Immediate Response Center (IRC)

Jan 2012 — Jun 2015

SSE · Bangalore

→Joined as System Engineer; rapidly promoted to SSE — built web apps for the IRC to significantly reduce incident resolution turnaround times.

→Led architecture of enterprise platform components — achieved 40% improvement in system response times.

→Created automation capabilities and architectural designs — improved deployment speed by 25% and cut bug resolution time by 20%.

→Led process improvement projects — 15% increase in deployment success rates and 20% gain in system efficiency.

→Awarded Star Performer of the Year 2014; drove knowledge sharing through mentorship and technical blogs.

Star Performer 2014

40% System Perf. Gain

25% Faster Deploys

Founding-era Engineer

VonoV Technologies

Corporate Trainer (Technical)

Jan 2011 — Dec 2011

Trainer · Bangalore

→Delivered technical training on C, C++, Java, and .NET to professionals at HP, Accenture, IBM, and TCS.

→Developed innovative training materials, tailored programs to organizational needs, improving learning retention and technical expertise.

→Partnered with executives to plan and schedule sessions aligned with organizational goals and timelines.

C / C++ / Java / .NET

HP · Accenture · IBM · TCS

Technical Training

03 — Impact by Numbers

$5.7M

Annual Cost Savings
at LinkedIn

$10M

Revenue Impact
Mobile Web Re-arch

70%

MTTD Reduction
Observability Charter

53.5M

Sessions Delivered
+23% YoY Growth

$7M+

Funding Secured
Citrix DataCenter

10K+

Employees Under
Org Readiness

200+

Engineers Coordinated
APAC · UK · USA

14+

Years Driving
Digital Transformation

04 — Global Impact

International
Trajectory

04 — Skills & Expertise

Core
Capabilities

Program Leadership

OKR & Strategic Planning

Executive Communication

Org Readiness & Change

Annual Planning & Roadmap

Risk & Dependency Mgmt

Engineering & Tech

AI / ML & LLM Integration

Observability & DevOps

AWS / Azure Architecture

Grafana / Power BI

CI/CD & Automation

Process & Delivery

Agile / SAFe / PRINCE2

Lean Six Sigma (LSSGB)

QBR & Business Reviews

Mentorship & Team Building

JIRA / Confluence / Miro

05 — Certifications

Proven
Credentials

🏆

Project Management Professional (PMP)

PMI — Certified

☁️

Google Cloud Generative AI Leader

Google Cloud

🤖

AWS Certified AI Practitioner

Amazon Web Services

🧠

Claude Certified Architect

Anthropic

☁️

AWS Certified Solutions Architect – Associate

Amazon Web Services

🔷

Azure Solutions Architect Expert

Microsoft

📊

Power BI Data Analyst Associate

Microsoft

🛡️

Azure AI, Security & Data Fundamentals

Microsoft

⚡

SAFe 5.0 Agilist + Program Consultant

Scaled Agile

⚙️

SAFe 5 Scrum Master

Scaled Agile

🎯

PRINCE2 Foundation & Practitioner

Axelos

✅

Certified Scrum Master + Product Owner

Scrum Alliance

🌿

Lean Six Sigma Green Belt

Simplilearn / Genpact

🔴

ITIL 2011 Foundation

APMG-International

🧠

Azure AI Fundamentals (AI-900)

Microsoft

✳️

Scrum Fundamentals Certified (SFC™)

SCRUMstudy

06 — Recognition

Awards &
Honors

LinkedIn · 2023

Employee of the Year + Dream Team of the Year

Microsoft · 2020

Certified Microsoft Trainer (MCT)

Alibaba Cloud · 2020

Most Valuable Professional (MVP)

AWS · 2020

Top 6% Globally — AWS Community Builder

Cisco · 2016–2018

Lean Six Sigma Global Contest Winner + Star Performer 3×

Cerner · 2014

CWx Star Award + Outstanding Contribution

Y Media Labs · 2019

Star Performer of the Quarter

Brillio · 2019

Value Champion — "We Care"

Academic

Scholarship I & Scholarship II

07 — Education & Learning

VTU

Master of Computer Applications (MCA)

Visvesvaraya Technological University, Bangalore

CGPA: 8.54 / 10 · Aug 2009 – Jul 2012

2021

Design Thinking

Institute of Product Leadership

Jan 2020 – Oct 2021

2021

Product Management

Product School

Certificate of Graduation · 2020–2021

2020

Leading People & Teams

University of Michigan

Specialization · 2019–2020

2022

Project Management Professional

Project Management Institute

PMP® Certification · 2021–2022

Languages

English Full Professional

Bengali Native / Bilingual

Hindi Full Professional

Publication

Classification of Multi-touch Technology of Surface Computing

NCICT-144

Santanu Majumdar, PMP®, SPC®

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