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TPM LEADER
// Senior Technical Program Management Leader · Amazon India

Santanu Majumdar

TPM Leader @ Amazon  ·  PMP®, SPC®  ·  Bangalore

"14+ years turning ambiguity into execution, complexity into clarity, and strategy into shipped product — at global scale."
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14+
Years at Scale
~$30M
Revenue Impact
200+
Global Collaborators
Santanu Majumdar
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Amazon Advertising Trust · LinkedIn Observability · $5.7M Cost Savings · 70% MTTD Reduction · 53.5M Sessions · Citrix Global Strategy · AI/ML Platform Strategy · PMP Certified · AWS Community Builder Top 6% · Unblocked Newsletter · CoObserve Platform · DSA Compliance · Consumer Trust SRE · Amazon Advertising Trust · LinkedIn Observability · $5.7M Cost Savings · 70% MTTD Reduction · 53.5M Sessions · Citrix Global Strategy · AI/ML Platform Strategy · PMP Certified · AWS Community Builder Top 6% · Unblocked Newsletter ·
01 — About

I build platforms and organizations, not just programs. Fifteen years across Amazon, LinkedIn, Citrix, Cisco, and Oracle has given me a specific superpower: I can walk into ambiguous, high-stakes, cross-org problems and turn them into structured, measurable programs — without losing the strategic thread.

I measure success by what keeps running after I've moved on — the platform that scaled to 10,000 engineers, the TPM culture that outlasted my tenure, the cost savings that show up in the P&L two years later.

I operate at the intersection of technology, business strategy, and people. My signature is building program infrastructure that leaders trust, engineers respect, and organizations scale on.

Certified across PMP, PRINCE2, SAFe, AWS, and Scrum — structure without bureaucracy, vision without vagueness.

Also building Unblocked — a newsletter for TPMs who lead at scale.

02 — Experience
Career
Trajectory
Amazon India
Senior Technical Program Manager
Advertising Trust & Global Expansion
Jan 2025 — Present
L6 · Bangalore
→Global Trust Charter: Leading Amazon Ads Trust & Global Expansion from India across Product, Engineering, Science, Policy, and Ops in the US, EU, and APAC.
→AI/ML Moderation: Defined org-wide AI/ML innovation strategy — reducing ad defects and human review effort through machine-first pipelines, LLM training, and intelligent automation.
→Sherlock Modernization: Owned roadmap for Sherlock (core moderation system) under SS DVA and APAA programs — supporting LLM training, metadata enrichment, and scalable review workflows.
→Unified Workflows: Established ATO-aligned moderation workflows across disparate ad products for consistency, operational scale, and regulatory compliance.
→OKR & Planning: Defined Kingpin Goals OKRs and owned annual strategic planning with SVP- and VP-level stakeholders across 3 major global programs.
→Mentorship: Mentored TPMs, Engineers, and Ops Leaders (L2–L6) — instilling a high-ownership culture focused on execution excellence and trust-by-design.
~200 People Coordinated
AI-First Moderation
Kingpin OKRs
10K+ Org Readiness
Gen AI / LLM
LinkedIn India
Senior Technical Program Manager
Infra OE & Consumer Engineering
Nov 2021 — Jan 2025
Senior · Bangalore
→Observability Platform: Built CoObserve — unified Observability platform (Logs, Events, Profiling, Metrics, Distributed Tracing) covering 850+ services. Reduced P90 log freshness from 20 min to <6 min.
→Cost Optimization: Reduced Kusto log storage costs by $5.7M/year through ingestion, retention, and query pattern alignment.
→Interactive Logging: Built Live Tailing pipeline reducing ingestion latency to 7s, boosting Observability CSAT by 30%. Launched profiling across C++, Rust, and TensorFlow stacks.
→Consumer Trust SRE: Led dual portfolios — Observability Engineering and Consumer Trust SRE. Led DSA (Digital Services Act) compliance program for LinkedIn Lite.
→Mobile Web & Revenue: $10M revenue impact — 53.5M sessions (+23% YoY), 17.9M WAU (+26%). RBAC migration saving $249K annually, eliminating 80+ hrs/month manual work.
→Gen AI Roadmap: Embedded LLM-powered triage and summarization capabilities into FY25 Observability product vision.
$5.7M Annual Savings
$10M Revenue Impact
70% MTTD Reduction
53.5M Sessions
Employee of Year 2023
Citrix R&D India
Senior Technical Program Manager
Global Strategy & Business Operations
Jul 2020 — Nov 2021
Senior · Bangalore
→Secured $7M+ funding for datacenter optimization program driving digital transformation and network modernization.
→Completed major datacenter migrations in London and Miami — cutting operational costs by 50%+.
→Led 6 high-impact programs collaborating with ~300 global employees; refreshed 10,000+ devices globally.
→Evaluated migration impacts on 30+ critical systems; global readiness and communication for 8,000+ employees.
→Spearheaded scaling of SAFe digital transformation; standardized IT operations via JIRA migration.
$7M+ Funding Secured
50% OpEx Reduction
10K+ Devices Refreshed
SAFe Transformation
Brillio Technologies
Engineering Manager
Realtor.com & AWS (ISV)
May 2019 — Jul 2020
EM · Bangalore
→Led two ISV charters (~$5M revenue) with 45+ engineers across India & USA — 30% increase in operational efficiency.
→RBAC Migration: Enhanced security and saved $249K annually, eliminating 80 hours of manual work.
→15% revenue growth for MOVE and 10% CSAT improvement for AWS through product strategy and roadmap alignment.
→Built and mentored 8 ISV teams — 15% increase in team retention and 10% reduction in hiring time.
~$5M Revenue Charter
$249K RBAC Savings
45+ Engineers
30% Efficiency Gain
Y Media Labs (Code & Theory)
Technical Project Manager
LECET & TEKAGOGO
Nov 2018 — May 2019
TPM · Bangalore
→Led product development for two core applications from the ground up, partnering directly with CTO and CEO on vision and execution.
→Managed two Agile Scrum teams of 26 engineers, driving on-time delivery and a 15% boost in team productivity.
→Defined product strategy and roadmap with stakeholders — reducing project risks by 30% and improving delivery speed by 20%.
→Managed cross-functional collaboration across Design, PM, QA, Data Science, and Marketing teams.
26 Engineers Led
30% Risk Reduction
15% Productivity Gain
0→1 Product Build
Cisco Systems (via Genpact)
Engineering Manager
TAC, Apollo & TechZone
Jun 2015 — Nov 2018
EM · Bangalore
→Grew team from 6 to 22 engineers (+300%) across dev, QA, and support — maintained 0% attrition throughout tenure.
→Delivered TAC, Apollo, and TechZone programs achieving a 98% customer satisfaction rate.
→Hands-on coding, testing, and debugging of modern web apps — improving release timelines by 30%.
→Won Lean Six Sigma Global Contest (2016); Star Performer Q4 2017, Q3 2018, and Shining Star 2018.
→Established cohesive team culture aligned to core vision — 0% attrition and 25% productivity increase.
0% Attrition
98% CSAT
300% Team Growth
LSS Global Winner
Oracle – Cerner Corporation
Senior Software Engineer
Immediate Response Center (IRC)
Jan 2012 — Jun 2015
SSE · Bangalore
→Joined as System Engineer; rapidly promoted to SSE — built web apps for the IRC to significantly reduce incident resolution turnaround times.
→Led architecture of enterprise platform components — achieved 40% improvement in system response times.
→Created automation capabilities and architectural designs — improved deployment speed by 25% and cut bug resolution time by 20%.
→Led process improvement projects — 15% increase in deployment success rates and 20% gain in system efficiency.
→Awarded Star Performer of the Year 2014; drove knowledge sharing through mentorship and technical blogs.
Star Performer 2014
40% System Perf. Gain
25% Faster Deploys
Founding-era Engineer
VonoV Technologies
Corporate Trainer (Technical)
Jan 2011 — Dec 2011
Trainer · Bangalore
→Delivered technical training on C, C++, Java, and .NET to professionals at HP, Accenture, IBM, and TCS.
→Developed innovative training materials, tailored programs to organizational needs, improving learning retention and technical expertise.
→Partnered with executives to plan and schedule sessions aligned with organizational goals and timelines.
C / C++ / Java / .NET
HP · Accenture · IBM · TCS
Technical Training
03 — Impact by Numbers
$5.7M
Annual Cost Savings
at LinkedIn
$10M
Revenue Impact
Mobile Web Re-arch
70%
MTTD Reduction
Observability Charter
53.5M
Sessions Delivered
+23% YoY Growth
$7M+
Funding Secured
Citrix DataCenter
10K+
Employees Under
Org Readiness
200+
Engineers Coordinated
APAC · UK · USA
14+
Years Driving
Digital Transformation
04 — Global Impact
International
Trajectory
04 — Skills & Expertise
Core
Capabilities
Program Leadership
OKR & Strategic Planning
Executive Communication
Org Readiness & Change
Annual Planning & Roadmap
Risk & Dependency Mgmt
Engineering & Tech
AI / ML & LLM Integration
Observability & DevOps
AWS / Azure Architecture
Grafana / Power BI
CI/CD & Automation
Process & Delivery
Agile / SAFe / PRINCE2
Lean Six Sigma (LSSGB)
QBR & Business Reviews
Mentorship & Team Building
JIRA / Confluence / Miro
05 — Certifications
Proven
Credentials
🏆
Project Management Professional (PMP)
PMI — Certified
☁️
AWS Certified Solutions Architect – Associate
Amazon Web Services
🤖
AWS Certified AI Practitioner
Amazon Web Services
🔷
Azure Solutions Architect Expert
Microsoft
📊
Power BI Data Analyst Associate
Microsoft
🛡️
Azure AI, Security & Data Fundamentals
Microsoft
⚡
SAFe 5.0 Agilist + Program Consultant
Scaled Agile
⚙️
SAFe 5 Scrum Master
Scaled Agile
🎯
PRINCE2 Foundation & Practitioner
Axelos
✅
Certified Scrum Master + Product Owner
Scrum Alliance
🌿
Lean Six Sigma Green Belt
Simplilearn / Genpact
🔴
ITIL 2011 Foundation
APMG-International
🧠
Azure AI Fundamentals (AI-900)
Microsoft
✳️
Scrum Fundamentals Certified (SFC™)
SCRUMstudy
06 — Recognition
Awards &
Honors
LinkedIn · 2023
Employee of the Year + Dream Team of the Year
Microsoft · 2020
Certified Microsoft Trainer (MCT)
Alibaba Cloud · 2020
Most Valuable Professional (MVP)
AWS · 2020
Top 6% Globally — AWS Community Builder
Cisco · 2016–2018
Lean Six Sigma Global Contest Winner + Star Performer 3×
Cerner · 2014
CWx Star Award + Outstanding Contribution
Y Media Labs · 2019
Star Performer of the Quarter
Brillio · 2019
Value Champion — "We Care"
Academic
Scholarship I & Scholarship II
07 — Education & Learning
VTU
Master of Computer Applications (MCA)
Visvesvaraya Technological University, Bangalore
CGPA: 8.54 / 10  ·  Aug 2009 – Jul 2012
2021
Design Thinking
Institute of Product Leadership
Jan 2020 – Oct 2021
2021
Product Management
Product School
Certificate of Graduation · 2020–2021
2020
Leading People & Teams
University of Michigan
Specialization · 2019–2020
2022
Project Management Professional
Project Management Institute
PMP® Certification · 2021–2022
Languages
English Full Professional
Bengali Native / Bilingual
Hindi Full Professional
Publication
Classification of Multi-touch Technology of Surface Computing
NCICT-144
Santanu Majumdar, PMP®, SPC®
Santanu's Articles
Decoding TPM

Decoding TPM: What a Technical Program Manager Actually Does

Read on LinkedIn →
Amazon 16 Principles

Amazon Built a $717B Company on 16 Principles. Every Leader Should Steal!

Read on LinkedIn →
Will AI Kill The TPM Role?

Will AI Kill The TPM Role? The Shocking Truth Revealed!

Read on LinkedIn →
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ProgramPilot
AI-Augmented TPM Intelligence · Concept Demo
DEMO
📊Dashboard
⚠️Risk Radar
🗺️Roadmap
🤖Ask ProgramPilot
Data Sources
🔗Connected Systems
Portfolio Health — Amazon Ads Trust Q2 2025
94%
On-Track Programs
28
Active Initiatives
3
At-Risk Items
AI-Generated Weekly Flash — Auto-drafted
Week of Apr 7, 2025
Sherlock UI modernization hit M2 milestone on schedule. ML workflow integration on track for Apr 18 deploy window. Contractor attrition risk flagged in DVA+ALM stream — mitigation plan submitted to Jayanta. Region Flex Migration dependency on DUB infra team resolved; unblocked for Q2 completion. Next critical path: Pharma regulated-category approval gate (Apr 22).
Auto-generated from Jira · Confluence · Slack · last updated 2 min ago
OKR Pulse — Q2 Kingpin Goals
Reduce human moderation time by 40%72%
Machine-first decision coverage: APAC markets45%
Org readiness — 10K employee rollout88%
AI Risk Radar — Auto-detected from Jira + Slack signals
Region Flex Migration — DUB infra dependency High View plan →
Contractor attrition — DVA+ALM stream (2 of 5 left) High View plan →
Pharma approval gate — regulatory dependency Med View plan →
Sherlock ML workflow — model accuracy threshold Med View plan →
APAA Q2 deadline — resource contention with SWIFT Low Monitor →
Sherlock Modernization — Live Roadmap
Jan 2025
M1 — New UI & Tech Stack ✓
React migration complete. Performance baseline established. Shipped on time.
Apr 2025
M2 — ML Workflow Integration ← You are here
Model integration in UAT. Accuracy at 91.2% vs 95% target. Risk: threshold gate Apr 22.
Jun 2025
M3 — Regulated Categories (Pharma)
Pharmaceutical ad review workflow. Regulatory approval dependency in progress.
Sep 2025
M4 — DUB Footprint Reduction
Infrastructure consolidation. Blocked on Region Flex Migration (in mitigation).
Dec 2025
M5 — Global Rollout & GA
Full production release across all markets. OKR completion review with SVP.
Ask ProgramPilot — AI Agent
ProgramPilot synthesizes signals from Jira, Confluence, Slack, and Redshift to answer program questions in natural language.
Connected Data Sources
🔵
Jira — Amazon Internal
28 active projects · last sync 3 min ago
LIVE
📘
Confluence — Ads Trust Space
142 pages indexed · auto-refresh daily
LIVE
💬
Slack — #ads-trust-programs
Signal extraction: blockers, decisions, escalations
LIVE
📊
Redshift — Program Metrics DB
OKR data, moderation throughput, defect rates
LIVE
🧠
Claude Sonnet — LLM Core